Paypal
PayPal Holdings, Inc. is a leading American multinational financial technology company that operates an extensive online payments system available in the majority of countries that support online money transfers. It serves as a digital alternative to traditional payment methods like checks and money orders.
Challenge
PayPal recognized that their developer portal was not meeting the needs of developers as effectively as it could. The company aimed to dramatically overhaul the portal's design and structure to make it more user-friendly for developers working with their API. They sought feedback and consultation from developers experienced with platforms like Stripe, Adyen, and PayPal itself, aiming to align the portal more closely with modern developer expectations.
Solution
Our team collaborated closely with PayPal’s User Experience team, utilizing tools such as Miro, Figma, and conducting in-depth user testing to gather insights and provide several targeted recommendations. Our suggestions were designed to enhance the developer experience on PayPal's portal, drawing from our extensive industry experience with similar platforms.
Results
Following our recommendations, PayPal's developer portal underwent a significant transformation. The company acknowledges that enhancing the developer portal is an ongoing process and remains committed to continual improvements to foster better developer experiences and facilitate easier integration of PayPal for online payment processing. The improvements have already alleviated much of the previous friction related to searching for specific development documentation and managing credentials, among other aspects. We look forward to seeing the additional changes PayPal will implement next and encourage you to return for updates on the evolving results and further enhancements.